Products

What materials are your wall clocks made of?
A: Our wall clocks are crafted from premium materials such as solid wood, brushed metal, and high-grade glass to ensure durability and timeless appeal.

Are your wall clocks silent or do they make ticking sounds?
A: Most of our clocks feature a silent, non-ticking quartz mechanism for a peaceful environment. Product descriptions specify if a model includes silent movement.

Do your clocks require batteries?
A: Yes, all our clocks run on standard AA batteries. Battery details are listed on each product page.

Are your wall clocks suitable for all rooms?
A: Absolutely! Our designs are perfect for living rooms, bedrooms, offices, kitchens, or hallways — anywhere you want to add a touch of style and precision.

Do you offer customization?
A: Selected models can be personalized in color, size, or engraving. Contact our team to discuss custom options.

How do I care for my wall clock?
A: Gently clean with a soft, dry cloth. Avoid moisture, harsh chemicals, or direct sunlight to preserve its finish and accuracy.

Do your clocks come with a warranty?
A: Yes, every Stiv wall clock is backed by a 1-year limited warranty covering manufacturing defects.

What if my clock stops working or arrives damaged?
A: If your product arrives damaged or malfunctions within the warranty period, contact our support team for repair, replacement, or refund options.

Do you offer replacement parts or mechanisms?
A: Yes, we can provide select replacement parts such as clock hands or movements. Reach out to our support team for assistance.

What if a product is out of stock?
A: You can sign up for a back-in-stock alert or contact us to check restock dates for your preferred design.

---

Orders

How do I place an order?
A: Browse our collection, choose your favorite wall clock, add it to your cart, and proceed to checkout — it’s that simple.

Do I need an account to order?
A: You can check out as a guest, but creating an account lets you track orders and enjoy faster future checkouts.

Can I modify or cancel my order?
A: Changes are possible only before your order is processed or shipped. Please contact us immediately for assistance.

How will I know my order is confirmed?
A: You’ll receive an email confirmation with your purchase details, followed by tracking information once your clock ships.

Do you offer bulk or corporate orders?
A: Yes, we offer bulk and corporate gifting options. Reach out to our sales team for special pricing and customization.

---

Shipping & Payments

What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment options.

Is my payment information secure?
A: Absolutely. All payments are processed through encrypted, industry-standard gateways to keep your data safe.

Do you offer cash on delivery (COD)?
A: Currently, we only accept online payments for a faster and more secure checkout experience.

Can I pay in installments?
A: Depending on your payment provider, installment or “Buy Now, Pay Later” options may be available at checkout.

Why was my payment declined?
A: Payment failures may occur due to incorrect details, insufficient funds, or restrictions from your bank. Please verify your information or try another method.